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Stichworte: Customer value proposition
Which of the following information is needed to open a new customer account?
_____ is the level of service that a customer wishes for or hopes to receive.
The rivalry between two or more businesses to attract scarce customer dollars
What provides dedicated private connection between premises network and a VPC?
What is it important to understand the vision and mission of the Organisation?
When payments are made at the beginning of each period, you will treat them as .
Which of the following is true about customer relationship management CRM quizlet?
What would a firm most likely used to differentiate its product to the customer?
When interest rate is zero the future value of a project will be equal to its present value?
When the focus is to serve all customer groups with all available and required products?
What the customer expects from a service is called the primary service package?
Customer facing personnel can be a powerful resource for companies if empowered to
Which pricing strategy focuses on setting the price based on competitors pricing?
Which could be limiting constraints in the four dimensions of service management
Which of the following represents the group of products that are closely related or are sold to the same customer group?
Which research is mainly used in understanding the consumer behaviour and attitudes?
What are the major factors that influence customer expectations for desired service list and explain each there are six?
What technological devices have been developed to provide insight into consumers?
Omega construction manufactured homes to customer specifications it most likely uses
Cost flow assumption that requires computation of a new average unit cost after each purchase.
Where can you source additional product information when dealing with a customer?
True or false: in service industries, customer loyalty is independent of customer effort.
What term describes the probability that all customer demand is met in a specific period?
Which of the following elements of the marketing mix is involved when marketers make their offering available when and where the customer wants it?
Value analysis/value engineering has as its objective to increase product quality.
Which practice has a purpose that includes helping the organization to maximize value?
According to your text, the ultimate goal of delivering superior customer service is to
When a customer buys a new stock issue from a syndicate member, the customer pays:
Frequently customer payments for new systems are tied to specific acceptance tests.
Under Which inventory cost flow assumption is the cost of the most recent purchase?
Which inventory method produces the lowest income tax during a period of inflation?
Which term refers to any form of impersonal sponsor paid one way mass communication?
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Which of the following is a poor example of fostering solid customer relationships?
Two major nonverbal ways we communicate to a potential customer are eye contact and ________.
What are the psychological benefits that the customer may sense only vaguely called?
Segmenting markets by age, gender, income, ethnic background, and family life cycle.
Which of the following cultures focus on customer satisfaction by putting customers first?
What is the most important consideration when thinking about your value proposition?
Customer service occurs only post purchase when customers have questions or complaints
Practitioners sometimes refer to a “customer persona” using the synonymous narrative term
Which of the following questions is most directly related to learning about customer pains?
Which of the following is a common disadvantage inherent in product customer and location departmentalization?
Which of the following statements is true about creating customer loyalty and retention?
If the customer must be physically present at the process, location is an important issue.
Balancing value and satisfaction for the customer is part of which element of marketing?
Using economic value added (eva) to calculate residual income, the cost of capital employed is
Which of the following is a reason for the importance of assessing customer satisfaction?
FINRA Rule 4512 defines institutional account as any person with total assets of at least
To ensure the success of an organizations customer service, a service professional should
Which supply chain planning function determines how much product is needed to satisfy all customer demands quizlet?
What 3 types of customer statements can be generated by QuickBooks Online statements that show quizlet?
Which of the following statements about customer satisfaction and service quality is true?
It is the portion of customer demands that can be easily satisfied from the stock available.
If a customer does not have a clear picture of what she wants, the sales associate should:
If a process is in control then most products produced by this process meet customer expectations
Service operations are more difficult to control if they have a(n) ___ of customer contact.
A production environment where the customer is served “on-demand” from finished goods inventory is?
The present value of Rs 200000 to be received at the end of 2 years at 4 rate of interest is Rs
What is the present value of $5000 to be received five years from now assuming an interest rate of 8 %?
What is formula in finding the present value of an ordinary annuity identify each variable represents?
What is the present value PV of an annuity due with five payments of $2500 at an interest rate of 5.5 %?
What do you call a series of equal periodic payments or deposits where interest on each one is compounded?
What do you call a series of equal payments paid or received at periodic intervals over an infinite period of time?
What is created when your customers believe that your product has a better relationship between the cost and the benefits than any competitor?
What is the process of dividing a market into different groups based on social class lifestyle or personality characteristics?
The customer perspective of the balanced scorecard answers which of the following questions?
Which of the following is not one of five primary activities as defined by the value chain model?
Which of the following is not a part of the support activities carried out in a typical value chain
What is the step in the selling process in which the salesperson asks the customer for an order?
What is the correct order of the three Ss for a salespersons mindset when selling to the customer?
The value-percept theory utilizes three critical psychological states to measure job satisfaction.
What are the four marketing strategies businesses use to determine customer needs quizlet?
Is an approach to business that focuses on satisfying customer needs and wants while making a profit for the company?
What is the best opening sentence regarding a customer request for a duplicate loyalty card
With α = .05, what is the critical t value for a one-tailed single sample test with n = 15?
Which element of art refers to the area between and around the artwork it can be positive and or negative also can refer to distance or depth?
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